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Cherry Hill Manor Nursing & Rehabilitation Center

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Cherry Hill Manor Nursing & Rehabilitation Center
Cherry Hill Manor Nursing & Rehabilitation Center
(17 Reviews)
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2 Cherry Hill Rd Johnston, RI 02919
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
My brother was sent to Cherry Hill for acute care rehab after a severe stroke that left him with no feeling on his entire left side. He couldn’t do anything without assistance. The immediate staff (nurses, CNAs, and PTs) were all very good. The biggest issue we had was with the administration/mgmt - they were very unkind and not at all compassionate considering what the family was going through. They started asking (sometimes in front of my brother) when they would be moving him to another facility because he couldn’t stay there - he needed to be in a long term care facility. They made him feel like a burden rather than a patient and instead of encouraging him that there was hope - they took it away. There was also a lack of staff and took quite a while for anyone to respond to calls - at lunchtime they had no staff available to answer calls because they were delivering and picking up food trays. My brother was in pain one day during lunchtime and it took 45 minutes to get a response. The food was always cold. When the day came for my brother to be moved to his new facility the administration had arranged for an transport ambulance to transport him, but he was not able to be moved because he had to be in a special wheelchair that wouldn’t fit in transport van that administration had ordered. Because it was a Friday - they had to wait until Monday. I could go on about the lack of care at this facility- all I will say is that I hope that no one else has to go through the pain and suffering my brother and our entire family has gone through in the past few months.

by A heartbroken family xxx.xxx.173.210
November 06, 2022
we want to thank you and your staff the care you gave to my brother neil diner during his stay at your nursing home you all were so great for the care you gave to neil and his family and me if anyone in our family needs a nursing home in the further you guys will be number one on our list and any one looking for one you should be first on there list the place is so clean it does not smell like a nursing home like I have been in the past all your staff treated neil like he was part of your family and what you guys did for us was above and beyond words thank you all from the bottom of our hearths
by james ponte xxx.xxx.107.170
June 05, 2015
Your staff was wonderful , my dad was on both the 2nd and third floor, he was last in room 321 he passed on at 3:45 the 10 of Feb the 11-7 staff went above and beyond nursing, they showed so much compassion,their team work was incrediiable. Thank you all
by Lynn Booth xxx.xxx.26.236
February 16, 2015
A very clean nursing home, dining room food excellent, rehab very good, Physician assistant Deidre C, not good at all'. Mom had stroke like symptoms yet she made the decision to keep her in a chair by the nursing station so the nurses could monitor her for 3 days blamed it on a UTI. I saw her face was drooping and arm was limp and could not talk on a Monday, by thursday I finally requested she be sent to the hospital to be evaluated, Doctor at hospital said my mom had a stroke days before. Please if you are reading this never second quess yourself you know your family member the best do not hesitate like I did thinking the nurse practioner was intelligent enough to make the right call, shame on you Deidre. You should listen to the family and your floor nurses when they report the facts on a patient. Be careful and visit often. I went 3-4 times a week and look what happened. Mom passed away a week later Signed a very angry and sad daughter
by Donna Larrabee/ Donna xxx.xxx.82.243
December 14, 2014
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Was this senior care facility's staff friendly?
Not one bit
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Did the waiting room smell clean?
Not really
by Anonymous xxx.xxx.165.61
April 13, 2014
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
by Anonymous xxx.xxx.152.202
May 24, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.209.91
December 08, 2012
My Mom was there recently for 11 weeks after falling at home. She was transported there from the hospital pretty much bedridden and needed to be fed. Throughout her stay, the staff was so attentive to her needs. They were professional yet treated us like family. the physical therapy dept. deserves a standing ovation for what they did for her. She now gets around independently with her walker and looks and feels amazing. I highly recommend this facility.
by Susan calestino xxx.xxx.170.212
July 28, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
If I need to, I'll return
by donna lynn migliaccia xxx.xxx.158.76
July 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.97.194
May 04, 2012
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Map and Directions
2 Cherry Hill Rd, Johnston, RI 02919