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Cary Health & Rehabilitation Center

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Cary Health & Rehabilitation Center
Cary Health & Rehabilitation Center
(39 Reviews)
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6590 Tryon Rd Cary, NC 27511
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Consumer Feedback

(39 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility easy to locate?
Fairly Easy
Would you recommend this senior care facility to others?
Yes
Was this senior care facility's staff friendly?
Yes
Did this senior care facility use current and safe equipment?
Yes
by Anonymous xxx.xxx.107.18
September 04, 2014
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
by Anonymous xxx.xxx.228.129
August 07, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Are you going to visit this senior care facility again?
Without a doubt!
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Was this senior care facility clean?
Yes everything was neat and sterile
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous xxx.xxx.139.4
August 03, 2014
Call system for patients is an antique! No intercoms...so patient doesn't know when or if someone is going to respond; wait times when bell was rang varied from a few minutes to over 45 minutes. The varying staff (nurses, aides, therapy, etc.) do not seem to communicate with each other so you are constantly getting mixed directions or no response at all because a message you gave one is not given to another. Upon discharge today when I was given her list of medications (some which were new from her hospitalization) I questioned the format as a "prescription". I was told that it was a prescription, only to be told at the pharmacy that the information was not complete for them to be able to fill it! Now surely a rehab facility should know how to do a discharge prescription for patients!

You need to change your survey questions because my answers (due to what you asked) resulted in 4 1/2 stars and I would rate the facility and service at 1 1/2 stars (at best). I don't think that parking is critical to patient care!
by Jean Williams xxx.xxx.210.183
July 22, 2014
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous xxx.xxx.78.8
January 31, 2014
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was this provider's staff friendly?
Friendly Enough
Did this provider have reasonable prices?
They were decent, but not very affordable
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Does this provider have helpful information available online?
No, just a basic listings page
by elizabeth xxx.xxx.170.17
January 29, 2014
There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They paid close attention to me and all of my questions were answered.
by Ashley xxx.xxx.67.218
January 09, 2014
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by Anonymous xxx.xxx.174.137
September 16, 2013
Most of the time, they don't call me back for quite a while, but they've called me back quickly once or twice. It was obvious that they didn't take any pride in their office's appearance. I don't think that place has ever been cleaned. I plan on telling everyone I know about how terrible this nursing home is. I wouldn't recommend this place to my worst enemy. the customer's always right I do not agree with the way they do business here, it is always their way or the highway. They are so uncooperative if a customer complains and are never willing to admit if they are wrong. I had to tell them to check my husband for pneumonia, which he did have. Second time he got it they told me he had tests again but did not have it again. Later that day they sent him to the ER with a 103.9 temp and pneuminia! Obviously neither the Dr. on staff nor the RN know what they are doing. Stay FAR FAR AWAY!
by GRRRRRR xxx.xxx.172.236
September 11, 2013
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.93.218
July 26, 2013
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Map and Directions
6590 Tryon Rd, Cary, NC 27511