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Carmel Richmond Health Care and Rehabilitation

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Carmel Richmond Health Care and Rehabilitation
Carmel Richmond Health Care and Rehabilitation
(20 Reviews)
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88 Old Town Road Staten Island, NY 10304
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Consumer Feedback

(20 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Caused death by severe negligence and neglect. Pls beware. I would put negative stars if possible
by Medical Malpractice xxx.xxx.154.2
March 25, 2020
My sister was in there only for rehabilitation or a broken foot , they left her in the bed morning noon and night never to get her out o the bed I could not even touch her she was in so much pain complaining and complains nothing was done she had a clot in her lung she was lying there or days with the pin in her back till she had to be taken to the hospital went back to the nursing home after that and after about 2 weeks she was rushed back to the hospital she had urinary tract infection high fever collasped lung and dehydrated mount nourishin infection and put on a respirator and she did not make it this is a horrible horible place I would not even let my dog stay here I would not even give it one star but if i did't put it I could not let every one know what a horrible place and the lady in the next room was calling me crying her foot was caught in the wheel chair I had to go get her help because there was not a soul around I am telling the truth do not bring your loved one here
by Anonymous xxx.xxx.35.76
February 27, 2015
Horrible place, understaffed, food bad, patients given bath once a week. Long wait to answer call light. Couldn't wait to take mom home.
by Anna xxx.xxx.89.79
November 28, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Are you going to visit this senior care facility again?
Without a doubt!
by Anonymous xxx.xxx.79.73
October 10, 2014
Would you recommend this nursing home to others?
Yes
Does this provider use current and safe equipment?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Some
Did this provider give the impression that they cared about your concerns?
Yes
Did the waiting room furniture appear to be clean?
Yes
by Anonymous xxx.xxx.191.130
March 10, 2014
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider's staff friendly?
Yes, they went above and beyond
Would you recommend this nursing home to others?
I Already Have
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider have reasonable prices?
Absolutely!
by Rosemary harricharan xxx.xxx.199.77
January 30, 2014
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
by Anonymous xxx.xxx.13.73
October 09, 2013
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Would you refer this provider to a family or friend?
No, I wasn't impressed
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous xxx.xxx.228.235
August 27, 2013
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
by Alias xxx.xxx.174.143
March 01, 2013
I don't understand why is it that this facility can call themselves A rehabilitation center. I saw patients sitting in wheel chairs waiting to be taken to wherever for hours. I saw Hoya lifts being used to get patients in and out of bed, where is the continuity of pt on the floors if patients are not given the opportunity to stand with two assistants, at least to stand and pivot to get into their wheelchairs. The aides dont do anything but change diapers, use a Hoya lift, and feed patients. I have noticed that only patients with some cognitive references are taken to physical therapy. Of coarse if they understand then they will follow instruction, but those that don't understand are not tolerated enough to see any improvement. I am totally disappointed in this NH especially since it is run by nuns, and our tax dollars are trying to help these poor people. I hope some government person from the health department sees this comment.
by I care xxx.xxx.14.143
February 11, 2013
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Map and Directions
88 Old Town Road, Staten Island, NY 10304