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Canterbury Health Care Facility

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Phenix City Health Care Inc

Phenix City, AL

Parkwood Health Care

Phenix City, AL

Parkwood Health Care Facility

Phenix City, AL

Canterbury Health Facility

Phenix City, AL
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Canterbury Health Care Facility
Canterbury Health Care Facility
(13 Reviews)
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1720 Knowles Rd Phenix City, AL 36869
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
1 star average for Value
They are terrible
by Lo’key xxx.xxx.183.78
October 21, 2022
They take care of the patients here. Nursing homes have a bad name but the staff here really cares.
by John Jenkins xxx.xxx.144.43
June 06, 2019
My mother was a patient in the rehab wing; things seemed well at first but we noticed she seemed to go downhill mentally and she back-slid on her PT. I voiced concerns about one of her medicines, if she was getting too much, but didn't get a lot of feedback; They mostly nodded and left soon after. Despite her output (urine/BM) being near-nonexistant they never really said anything to myself or close friends who visited other than "her diaper is dry." She had to be admitted into a local hospital because of near-kidney failure. Even her cancer doctor stated she was being over-medicated.

A few of the techs/nurses I spoke to were super sweet and did all they could while she was there. While none seemed flat out rude to my knowledge or in my experience, I sometimes felt as though we were simply tolerated. She had not been happy there since day one and I wish I had acted sooner to get her moved.
by SilverFlame xxx.xxx.118.148
October 03, 2014
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
They were decent
by Former Patient xxx.xxx.26.158
May 26, 2014
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by Anonymous xxx.xxx.40.36
January 01, 2014
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
Are you going to visit this provider again?
Not if my life depended on it
Was the waiting area spacious?
Yes
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous xxx.xxx.93.234
December 17, 2013
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Would you refer this provider to a family or friend?
No, I wasn't impressed
Did this provider answer all of your questions?
Some were answered
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous xxx.xxx.93.234
September 14, 2013
Did you feel safe in this provider's care?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous xxx.xxx.127.133
June 16, 2013
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Was this provider's office too loud?
No, it wasn't too loud
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous xxx.xxx.50.125
January 31, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
by Anonymous xxx.xxx.55.34
December 09, 2012
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Map and Directions
1720 Knowles Rd, Phenix City, AL 36869