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Cambridge North Health Care Center

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Clawson, MI

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Cambridge North Health Care Center
Cambridge North Health Care Center
(25 Reviews)
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535 N Main St Clawson, MI 48017
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Consumer Feedback

(25 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2.5 star average for Value
Did this provider listen to your input and concerns?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Did this provider show attention to detail?
Kind of, but not very much
Are you going to visit this provider again?
If I need to, I'll return
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
by steve slimak xxx.xxx.148.176
October 31, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.47.37
September 04, 2013
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
by Anonymous xxx.xxx.253.178
August 11, 2013
My husband was there in 2005 for physical therapy following surgery -- from reading the reviews given, not only does it sound like the establishment has not improved at all, but it's actually gotten worse. I would NEVER recommend this place to ANYONE, and I couldn't get my husband out of there fast enough. I was there every single day and I couldn't begin to list the negative aspects of his stay. As others have said, this is absolutely no place for someone to be who cannot speak up for themselves, or is alone and has no family or friends to check in on them.
by Addie xxx.xxx.241.209
June 21, 2013
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.253.178
June 12, 2013
I have to agree with Redrick. If you can not communicate this is not the place for you. Hygiene is an issue baths two times a week is not acceptable and if the patient is in bed or not around at the time of a shower they just pass you by. Food menu leaves alot to be desired, no wonder why they provide the patients with food supplements. Management will tell you what you want to hear and usually don't act upon your complaint. Lack of communication between their rehab staff and nursing staff. If you need help with the bathroom make sure to double check their wiping because you will lay in brown spots. Rooms are to small. We too encountered soiled gloves left laying around, Midnight staff was the worst never wanted to help and make sure you know what meds patient is receiving because their check is balance is bad! They do wait to long to ship patients to the hospital seen that more than once during our stay. If your just going for rehab and are able to communicate than this is ok but other than that beware!
by Anonymous xxx.xxx.21.11
May 15, 2012
Some of the staff is very caring. They do, however, have some senior nursing staff members who are prone to temper tantrums, screaming and other highly inappropriate behavior. It is clear that this facility has general staffing problems as the lower level staff members also seem to be completely over worked and there have been some inappropriate outbursts from them as well.

This facility has problems with theft and misappropriation. They gave a clearly marked TV to another patient while our family member was hospitalized. A lot of his personal items disappeared as well. We were told that they would be secured and not too worry. That was not the case.

This facilty seems to be inclined to keep patients that should be hospitalized on site for treatment. They make more money that way. This is not a facility for a patient with memory issues especially if the person is incapable or less inclined to speak. Our family member sustained an unexplained gash on one knee. Attention to personal hygiene was lacking; filthy teeth, fingernails and so on.

Also, there was a lack of hand sanitizer and hand soap in the bathrooms. We asked repeatedly for these items to no avail. There is also inappropriate disposal of medical waste. Exam gloves were left on our family members bed. What appeared to be catheter tubing was left in the wastepaper basket. It was not used on our family member. Disgusting and inexcusable.

This is a facility that is in dire need of updating. After dinner, residents are jammed into the lounge by the entrance. There is not enough room and it appears to be an uncomfortable arrangement at best. Memory patients are often put to bed for the night prior to dinner. They eat dinner in bed and stay there until the next morning. Also inappropriate; this for the convenience of the staff. Generally, this facility needs a complete makeover and change in attitude from the top down.

I would never place another person here based on our experience.
by Redrick xxx.xxx.57.98
March 21, 2012
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
January 13, 2012
I did not feel safe at all in their care. I definitely had doubts about their qualifications. It was not easy to reach them in an emergency. I had to call several times before I finally reached them. The first time I walked into their office, I immediately smelled an absolutely horrible odor. I don't think they've ever cleaned the place. It made me nauseous. They were a little too argumentative and angry. They didn't seem like they wanted to listen to almost everything I had to say.
by michael
December 26, 2011
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
October 19, 2011
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Map and Directions
535 N Main St, Clawson, MI 48017