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Buckner Villas

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Buckner Villas

Austin, TX

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Buckner Villas
Buckner Villas
(3 Reviews)
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11110 Tom Adams Dr Austin, TX 78753
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Consumer Feedback

(3 Reviews)
Did this provider answer all of your questions?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider's office too cold?
No, it was fine
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.16.103
October 25, 2013
Do not believe that Buckner's affiliation with the Baptist Church affects their business decisions in any way; they are "non-profit" in name only. Many promises are made by their PR person that are not fulfilled by their caregivers and administration. If you are promised something, make sure that it happens. Don't leave your loved one alone there for the first day or two. They do not employ enough CNAs to truely care for their residents; this is because they value the bottom line ($$) over caring for vulnerable individuals. They say they don't use restraints to control the residents, but they DO use chemical restraints; that IS use of restraints. It's just too bad if use of mind-altering drugs are contraindicated in a resident (e.g. someone with dementia), they will use them anyway. If your loved one just needs time, care and understanding, be assured that they will be hurried, disrespected and drugged. Woe to those who need assistance using the toilet; they will wait and wait. Now that the food is prepared in another building, the quality is noticeably worse, colder and fewer options. Some of the CNAs are real gems, but many are not.
by laurissa xxx.xxx.77.231
April 18, 2013
They definitely promised me a few things that they weren't able to fulfill. Some of what they said was accurate, but not all. A couple of times they've gone out of their way to help me, but most of the time they are too worried about maintaining a schedule instead of helping a caregiver or a resident. When I told them about my situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where I was coming from.
by missie
October 12, 2011
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Map and Directions
11110 Tom Adams Dr, Austin, TX 78753