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Brookhaven Rehabilitation & Health Care Center

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Brookhaven Rehabilitation & Health Care Center
Brookhaven Rehabilitation & Health Care Center
(9 Reviews)
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250 Beach 17th St Far Rockaway, NY 11691
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Consumer Feedback

(9 Reviews)
Service
3 star average for Service
Environment
2.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
5 star average for Value
I was desperate when I called Brookhaven and they were able to take me in right away. No, it's not a country club but I found the staff to be very friendly. The nurses try to accommodate everyone, but some people look to them to be personal servants which takes away from helping others. There are lots of activities to participate in too. The therapists, both psychological and physical, were outstanding and very friendly and helpful. I arrived there depressed, unable to even walk. Within 3 months I was much thinner and able to walk on my own.No, it's not the fancy beach club in the tropics, catering to all your whims...but it is a place of inspiration and I would not hesitate to go back if I ever needed to.
by Gayle xxx.xxx.230.24
March 27, 2014
that worst place I have ever been too, i looks like a rundown welfare hotel, none of the nurses can answer a simple question for you, the place is not kept clean the floors are sticky there are little gnats flying around, it is one the worst place for any kind of patient care. I fee like calling the press, the place should be closed down
by Anonymous xxx.xxx.107.254
June 25, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.64.245
June 21, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.234.253
March 23, 2012
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Did this provider show attention to detail?
Kind of, but not very much
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
by Anonymous
January 11, 2012
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous
December 19, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider listen to your input and concerns?
Yes
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
May 20, 2011
I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I was given no orientation regarding the facility, services, regulations, etc.They either didn't read my information or didn't pay any attention to it. This particularly applies to one social worker. Even though she had my information right in front of her, I kept having to explain it and remind her of what my primary physician had advised. She ignored my instructions not to contact certain people about my case, but refused to contact those I asked her to. Most staff members were not understanding or caring, showing little empathy for my situation.
The facility is run-down. On arrival, I was kept in a room with a non-working bathroom for three days. Of the three elevators in the building, two were broken and not in use for one week. All patients were forced to use one elevator, but only when not in use by staff. Because most patients were in wheelchairs, the one working elevator could accommodate very few at a time.
In this "health facility," smoking areas are provided, but meals consist of an overabundance of white starch and water-logged vegetables.
There's much more.
Avoid this place, if at all possible.
by NeverGoThere
May 14, 2011
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by Anonymous
March 31, 2011
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Map and Directions
250 Beach 17th St, Far Rockaway, NY 11691