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Brook View Nursing Home Inc

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Brook View Nursing Home Inc
Brook View Nursing Home Inc
(10 Reviews)
> Get Phone Number & Directions
2963 Doddridge Ave Maryland Heights, MO 63043
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.182.192
June 25, 2014
Was this senior care facility's staff friendly?
Yes
Was this senior care facility clean?
It was satisfactory
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Yes
Do you think that the provider's staff are well trained?
Mostly
by Anonymous xxx.xxx.139.181
June 03, 2014
Did this senior care facility use current and safe equipment?
Fairly Current
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Was this senior care facility clean?
Yes everything was neat and sterile
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.139.181
April 01, 2014
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I was a little disappointed at how helpful the staff was when I called with my questions and concerns. They definitely could have been more polite. I wish they gave me good advice, but most of the time they only give me advice that would benefit them. They answered most of my questions but I could have used more information. They were somewhat easy to reach in an emergency. They didn't answer the call at first, but did eventually call me back. It was loud even late in the evening by the staff. My father was not given baths and his surgical dressing was not maintained. his private belonging were moving and his special food was missing. We moved him to a much better facility. Cleaner, quieter, and more attention given to his needs.
by Anonymous xxx.xxx.182.79
May 07, 2013
Did this nursing home answer all of your questions?
None of my questions were answered
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
by Anonymous xxx.xxx.132.223
April 22, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
Did this nursing home answer all of your questions?
None of my questions were answered
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous xxx.xxx.198.237
April 16, 2013
If someone asked me to suggest a good nursing home in the area, it would no longer be this place. They don't deserve a good recommendation but a warning in my opinion. One thing I don't like, is that I can't be confident that they'll work with me. They say things but don't follow through. I'm always worried they're going to just settle with a solution that works for them easiest. They are polite and act helpful but telling me they will fix a problem and doing it are two different things. Whenever I have visited their facilities over the last few months it is continually in decline. I keep hoping that they will fix things to how they were, but I am beginning to lose hope. There is often times a noticeable odor now. They really need to clean or sterilize the facility more. They also need to spend some quality time cleaning up the residents. Staff is being let go to perhaps save money but in doing this letting go of staff you can see how that it is affecting the care of the residents there. This is not a report from someone angry but someone who is concerned for the residents. If in doubt, visit the place and see for yourself.
by Anonymous xxx.xxx.161.63
April 03, 2013
Does this provider offer flexible appointment times?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's office easy to locate?
I got lost, but eventually found it
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.225.229
January 28, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
by Anonymous
February 03, 2012
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
April 13, 2011
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Map and Directions
2963 Doddridge Ave, Maryland Heights, MO 63043