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Brian Center Health & Retirement--Cabarrus

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Brian Center Health & Retirement--Cabarrus
Brian Center Health & Retirement--Cabarrus
(12 Reviews)
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250 Bishop Ln Concord, NC 28025
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Consumer Feedback

(12 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
i was treated exceeptianally well while I was there. Everyone was very good to all people mon floor I was on.
by Sally Cook xxx.xxx.84.68
May 21, 2015
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Does this provider have helpful information available online?
No, just a basic listings page
Were you able to relax during your appointment?
No, I was on edge
by anonymous xxx.xxx.240.129
September 14, 2013
I interviewed and toured facility as part of selecting sub-acute care for an aging parent. Staff was professional, informed, answered all questions, gave tour of all areas, completely explained care services. I arrived unannounced so I could see a typical mid-morning week day. We selected this center. We toured several in Charlotte and Concord.
by Anonymous xxx.xxx.120.222
June 07, 2013
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
by Anonymous xxx.xxx.47.27
April 03, 2013
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Does this provider remember you by name?
No, I always have to remind them
Would you recommend this nursing home to others?
Absolutely Not
by Anonymous xxx.xxx.150.64
March 26, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
by Anonymous xxx.xxx.98.194
March 25, 2013
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Were the restrooms clean at this provider's office?
No, they were disgusting
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
by Anonymous xxx.xxx.148.141
February 26, 2013
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
by Anonymous xxx.xxx.92.189
January 02, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by visitor xxx.xxx.96.10
July 17, 2012
They always take that extra step to make me feel special. I always enjoy my appointments here. I neither smelled any cologne or. smell coming from the CNA that was in daily contact with me. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.
by Victor Reveron
November 12, 2011
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Map and Directions
250 Bishop Ln, Concord, NC 28025