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Baptist Health Nursing & Rehabilitation Center

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Baptist Health Nursing & Rehabilitation Center
Baptist Health Nursing & Rehabilitation Center
(11 Review)
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297 N Ballston Ave Scotia, NY 12302
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
3.5 star average for Value
I am very sorry to say that we have had a very disappointing experience at This facility. Our Family member went there after a traumatic neurological event and after recuperating at a nearby rehab hospital, came there for additional PT. Not only did this not happen as we wished, but our family member's mental and physical status started and continued to decline while at this facility. It seemed that no amount of calling, visiting, leaving notes or speaking with staff changed much of anything.Not wanting to sound like Debbie Downer, but the communication at this facility was very poor. One part of the staff seemed to have no idea what the other part of the staff was doing. It appeared that no one knew whether appointments had been arranged or whether the Doctor had been notified of Certain details. The Doctor simply did not return our requests for calls or medication changes. It seems as if Family Wishes were just too much to bother with. Although all of the nursing assistants appeared competent,i felt as if there was a lack of respect and a lack of compassion for my family member. The nursing staff (LPN s only) seemed to do they best they could in a system that seemed to me to be very disjointed and confusing. If you have a choice,in my opinion only, my recommendation, based solely on my own personal limited experience here, would be to choose another facility. My family member did NOT get bed sores, and a rash that s/he had DID get better. For this reason I would like to give them a 0.5, but that is not an option available on this review system.
by Annie Myous xxx.xxx.63.178
August 20, 2012
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297 N Ballston Ave, Scotia, NY 12302