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Avante at Lynchburg

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Avante at Lynchburg
Avante at Lynchburg
(19 Reviews)
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2081 Langhorne Rd Lynchburg, VA 24501
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Consumer Feedback

(19 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
Not one bit
Did this senior care facility use current and safe equipment?
Fairly Current
Would you recommend this senior care facility to others?
Absolutely Not
Did this provider thoroughly explain the risks and benefits of your treatment?
No
by Anonymous xxx.xxx.113.163
May 04, 2018

My father was housed at Avante for 7 weeks while my mom was in the hospital fighting for her life. He is an Alzheimer's patient. He came to be at Avante due to the respite program at the VA hospital in Salem. The VA is doing remodeling where respite care is normally done, so they were outsourcing respite and everywhere in Roanoke or Salem was full. Being an Alzheimer's patient and not being able to talk much for himself anymore, I was very hesitant to take him an hour away from us in Roanoke, but with my mom on a ventilator and dad needing full time care, we had no choice.

I was leery leaving him there, due to the fact that the room he was in seemed very run down and the ac/heating unit didn't seem to be working. I left him with a huge suitcase of clothes with everything labeled with his name, even his socks. I was assured that the room issue with the ac would be addressed and that since we were so far away and were only able to visit on weekends, that they would make sure his clothes were laundered.

My dad had previously been in a rehab last year here in Roanoke, and we were blessed by having a great facility. Avante is NOT THAT. 90% of the time when i called to check on him, no one answered the phone at the facility. It took hours to get a return call from anyone. When we came on weekends to see him, he was usually in his bed in a diaper or in a gerry chair with a gown on. Several times he had someone else's clothes on. Having no choice, we had to pay, 210$ a day for 3 weeks after his 30 day respite with the VA was up. I paid that facility almost FIVE thousand dollars. Finally, we were able to get dad transferred to Friendship Manor here in Roanoke. The staff at Avante knew a week in advance, and I had spoken to the social worker as well as several other staff about his discharge. I asked to PLEASE have his clothes together. They were labeled and should be easy to find. I expressed my displeasure that everytime I came to see him, he had on no clothes of his own, or someone else's. They had a WEEK to prepare.

We got to the home that Saturday, my dad was sitting in a chair in a soiled diaper,, a hospital gown and his bedroom shoes. In his closet was ONE tshirt hanging. I immediately contacted a nurse on the floor, who was new. She found the charge nurse, who was extremely rude and said she didn't know he was leaving until an hour before. I explained that was not MY fault, I wanted his belongings. She said "i guess i'll have to go to the laundry" After that, she came back with 2 pair of pj pants and one pair of sweatpants and 2 shirts. He was brought to that facility with at least 12 pairs of sweat pants, 10 pairs of pj pants, 20 pairs of socks, and about 25 tshirts. I was assured by the charge nurse that his belongings would be shipped to me, then by the social worker that he would bring them to me personally in Roanoke. To this day, 3 months later, my dad has now passed. Avante still has at least $400 worth of his clothing and I never heard another word about it, despite numerous phone calls. They even keep sending me a bill for 210$ for a day that was missed somehow. That bill will not be paid, I should be billing THEM for the clothes they lost.

The new nurse that helped me on his day of discharge even told me I needed to report this facility. The rooms are rundown and dirty. The food was disgusting. NO effort was made to get my father into any social activities, he was left in his room most of the time sitting in a soiled diaper. The place doesnt answer the phone or return calls. The staff is for the most part rude and act as if you are putting them out if you ask to have your loved one changed so they are not sitting in filth. I wouldn't send my dog here to be cared for. I HATE that i had to have my dad stay here due to circumstances we were up against. Be very PRESENT if you have a loved one there.
by Mary xxx.xxx.152.233
September 26, 2017
This facility should be your last resort. The smell alone will help you decide if this place is for your loved ones. Under staffed and very unhealthy conditions. This place needs to be remodeled or closed down by the board of health. Unbelievable ancient decor and medical equipment. The owners must be smiling all the way to the bank. They fail to provide adequate care for their patients and probably hasn't purchased new bedding or draperies since the facility opened. They have some staff members who go above and beyond to accommodate the patients and families. The others need to find a new line of work. Caring for the sick takes special people with soft skills. Either you've got them or you don't.
by Baffled xxx.xxx.160.174
June 08, 2015
I would not recommend them to any one my mom was in there for 3 weeks. They didn't give her enough food, gave off the wall amounts of insulin. Took her off her meds for a couple days. There's no one around at night, because they are all in the cafeteria talking, and not paying attention to there patients. If you ring the call bell, they wait 45 mins to an hr to get to you. I'm not satisfied with them at all. The people are rude. They don't make their food, they buy the frozen stoffers dinners and cooks them
by PJ xxx.xxx.78.175
March 02, 2015
Care was not only not good, but was very bad. They do not do even the most basic of cleaning. If you have a choice go anywhere else.
by Mawra xxx.xxx.193.64
February 01, 2015
My sister is in this facility ,I find the staff friendly but my complaint is they do not take time to feed patients who cannot feed themselves,stroke patient and paralyzed on right side it takes at least 30 mins to feed her,who is responsible for this?.I have seen trays come in and go out but never touched except for 2 spoons full of food.
by DORIS xxx.xxx.104.220
January 07, 2015
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Would you refer a friend or family member to this senior care facility?
No, I wasn't impressed
by Anonymous xxx.xxx.53.166
October 09, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider's staff friendly?
Yes
Did this provider use excessive foul language?
No
Was this provider's office too loud?
No, it wasn't too loud
Would you recommend this nursing home to others?
Yes
by Anonymous xxx.xxx.101.216
April 27, 2013
Does this provider have helpful information available online?
Yes, but very little
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.66.25
November 09, 2012
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Does this provider remember you and your circumstances at every appointment?
Yes
by Ms. G xxx.xxx.34.67
October 18, 2012
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Map and Directions
2081 Langhorne Rd, Lynchburg, VA 24501