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Autumn Leaves Nursing Center

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Autumn Leaves Nursing Center
Autumn Leaves Nursing Center
(6 Reviews)
> Get Phone Number & Directions
1010 Emerald Isle Dr Dallas, TX 75218
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
2 star average for Recommended
Value
5 star average for Value
staff sends pharmacy the wrong information which delays picking up medications for our residents.

Lax medical and financial record keeping have made collecting on long term care policies impossible.
by anonymous xxx.xxx.155.186
November 18, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider have reasonable prices?
Absolutely!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by brenda moore xxx.xxx.102.184
January 10, 2013
Was it easy to make an appointment with this provider?
Yes
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Don Smith xxx.xxx.156.102
January 08, 2013
Did this nursing home answer all of your questions?
Yes
by Anonymous xxx.xxx.20.121
November 08, 2012
If I compare Autumn Leave Nursing Home to others in their field, I would say they're the worst, but they definitely could do better. The staff on the 3rd floor seemed unconcerned, unprofessional and very rude. They do not answer their phone and if they choose to, they are extremely rude and very argumented. They made no attempt to follow up with me and refused to react toward me in a professional manner when attempting to speak with Erica about my personal concerns. I'm very concerned about the reactions of the staff regarding your love ones once they are placed in their care/hands and their mannerism portrays a very negative overall view of Autumn Leaves Nursing Home! Whenever I have a question, even if it's very basic, Erica would avoid the issue at hand and this is extremely frustrating. She consistently dismissed my concerns until Ms. Fox stepped in and provided me with the information I needed. I don't trust the staff on the 3rd floor to ever look into my concerns and feels nothing will ever be done!
by Linda Wells
October 19, 2011
Did this provider listen to your input and concerns?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
October 05, 2011
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Map and Directions
1010 Emerald Isle Dr, Dallas, TX 75218