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Mercy Franklin Center

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Mercy Franklin Center
Mercy Franklin Center
(13 Reviews)
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1818 48th St Des Moines, IA 50310
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Consumer Feedback

(13 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
1 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Dr. Gupta has passed to me recommendations to further doctors, physical therapy, etc. The result has been bills of $3,800, and no actual help. This person's repeated complaints, calls, and requests for response have been unanswered. I have contacted the Des Moines Register, and hopefully that will become the remedy.
by William Johnson xxx.xxx.103.125
July 12, 2019
Great place no waiting great staff
by Chas xxx.xxx.88.215
October 27, 2014
Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I would never visit them again. I was very disappointed. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. Obviously any good review written about this horror shack is written by a staff member trying to falsify how bad it really is. The entire staff was blatantly rude to me and when I requested a transfer they literally laughed at me. They refused all medications of mine for the first 6 hours and since I stayed up the whole night waiting in the emergency room I would've appreciated my prescribed sleep aid so I could recuperate. Even though they knew I was coming for 3+ hours they still didn't have my room remotely ready and instead had me stay my first night in a seclusion room and since I didn't have my sleep aid I stayed awake for the whole night. During group sessions the nurses leading them basically mocked everyone in there for being suicidal and made us share why we were there and what medications we were on. I understand that if we share, other patients who have gone through similar situations can support each other but when a patient says that they don't want to announce to a bunch of strangers that they're suicidal they should not be made to. Instead of filling the day with group therapy or any other kind of constructive activity we just hung out and watched tv. During my short stay there I felt the urge to kill myself drastically rise but nobody cared. The only people I would recommend this place to would be the nurses that treated us so poorly so that maybe they could learn how horrifying it really is here.
by Anonymous xxx.xxx.37.161
October 21, 2013
So awful that I checked my child out AMA (if you can even call it that since we never saw his physician in the 24 hours he was there!) and filed a complaint. I was so disgusted by the way my young developmentally delayed child was treated. He is still traumatized from his short stay. Please do not bring your children here. They freely use a seclusion room for a small child!
by Anonymous xxx.xxx.77.241
July 22, 2013
I was admitted to mercy Franklin about 4 months ago and was there for a week. It was absolutely TERRIBLE. They had to check my body to make sure I wasn't smuggling anything in and it was mortifying. Then, the clothes I brought they ruined by cutting off the strings and other parts of it without asking, and then they didn't fit so I only had 2 changes of clothes. All but 2 of the nurses treated us like we were three. They would cover up the clock so I couldn't see what time it was. They forced me on a sleeping pill I did NOT need. And group therapy sessions were a joke. They made us share what we did to get us in there, and it was mortifying to share it with a bunch of strangers. They knew I had an ED and their response to the bulimia was "we will lock your bathroom door after you eat" and that was the only action they took. I also developed a very bad cough and I wasn't allowed to have cough drops for 2 days because the doctor had to get a prescription. FOR COUGH DROPS. The nurses were absolutely terrible and they made you feel like you were stupid and dirty. They made me feel that because I had tried to kill myself that I was stupid and useless and they did not help me recover at all. I ended up lying saying I was fine and my meds were working so I could get out of that hell hole. Only 2 of the nurses were kind and understanding and actually treated you like a normal human being. I recommend that no one ever sends their child to this facility, and that they send them to Lutheran. My friend went there and her experience was good and they helped her heal. I wish I could have gotten that experience.
by - xxx.xxx.86.90
June 04, 2013
I was never able to relax during my appointment. I was on edge the whole time. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. I don't think they have any qualifications! There definitely wasn't anything displayed. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else. Also very obvious that they cared more about a study on a topic totally unrelated to the cause of my issue, and then said my issue had shown improvement when I can clearly point out the improvement was due to something else that occurred during the exact same time as my treatment, they never addressed my real concerns. I will NEVER recommend or subject anyone to this place.
by Anonymous xxx.xxx.78.100
May 30, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous xxx.xxx.177.204
March 27, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Was this provider's staff friendly?
No, they were rude
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.152.134
March 05, 2013
Two years ago I was admitted as an inpatient. When I was with my parents and the doctors were going over what will be going on once admitted. They told us that I would have to be searched to see if I have any strange markings or any hidden item that could harm me on my body. Three different nurses all told us that I could keep my bra and underwear on. They lied. It was so humiliating, and because I was scared they were suspicious of me and checked me more. Once admitted, my parents couldn't do anything. I was to stay until the doctors decided I could go. I was not treated kindly, and they made me feel like my feelings were shameful. I was outed in front of the other patients and so I decided not to truly say anything in sessions. They then put me on pills I didn't need, and when I started crying because I hated even the idea of being put on them, they told me that "it's not the end of the world." So I had to take them. The next morning when I woke up, and went to the hallway, my vision gave out and I could not see for over a minute. Dizzy as well. They did nothing but say that they'd look into it later. After showers, of course I'd want to brush my hair and make sure it looked okay, but they didn't allow any mirrors. When I asked to use one even in front of a nurse they got suspicious still. Overall, I felt trapped, scared, humiliated, and stupid.
by Leah xxx.xxx.125.7
October 03, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.196.105
May 03, 2012
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Map and Directions
1818 48th St, Des Moines, IA 50310