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Paul Chen, MD

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Paul Chen, MD
North County Laser Eye Associates
(12 Reviews)
> Get Phone Number & Directions
1905 Calle Barcelona, #208 Carlsbad, CA 92009
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Yikes! I was facing compulsory eye surgery to remove a growth and it was suggested I forgo anesthesia —other than drops that numb the eye. As frightening as the idea of being awake was the benefits just made sense. Dr. Chen’s office staff is knowledgeable and accommodating, especially Michael, one of his choicest assistants, really put this procedure in *perspective as he calmly and confidently gave me some examples setting me at ease and the surgical appointment booker, Katie, a really sweet caring young lady, is very helpful and patiently answered all my questions. (*I had to wait a year for the surgery because Dr. Chen needed to see if there was growth. Michael’s kind words and the generosity of his time made the wait bearable. Also, this allowed me to only see myself as well; instead, of concentrating on a negative outcome, which, in my philosophies, could create unwanted growth.)



Regarding the eye surgery:

My biggest fear was moving accidently and having my eyeball gutted causing blindness. I am writing to assure you that is not even a possibility when in the skilled hands of Dr. Paul Chen and his top notch staff at the Center for Surgery of Encinitas. Before going on, I must make it clear how extremely frightened I was and I am not a squeamish person and I do have a high pain tolerance. That said, this was my eye! Please believe me, this experience could not have been more positive from the minute I entered the facility to when I left and the staff was highly professional. I lost count of how many times the nurses asked to confirm which eye the surgery was being performed on even though there was a large mark and a red dot above the eye; clearly, they did not want to risk the possibility of operating on the wrong eye. I was also impressed with the way the staff worked as a team supporting one another: so everything flowed seamlessly. The positive energy was palpable and this is enormously important when you are the patient frightened out of your wits. Dr. Chen is highly regarded and without a doubt lived up to his reputation. Since I was awake and only when Chen’s hands were not touching me, I asked him some questions and he said the operation was over and there were no surprises. THE OPERATION WAS OVER? I could hardly believe my ears. I was on the other side of this ordeal I had been dreading for so long and now I was marinating in gratitude and joy. My imagination was much worse than anything I experienced and there was zero pain. The most uncomfortable part of the whole procedure was during post-op when I had to keep a medicated contact in my eye for 2 weeks that acts like a band aid. It felt as though there was something in my eye, which of course there was. Truthfully, this is a small price to pay and of course you are given drops that sooth the discomfort and most of the time it completely eliminated any issues.





I hope this testimonial eradicates any reservations you might have. I only wish, I had known someone or read a testimonial prior to my eye surgery that shared what I just did.



Blessings,



Rev. Vera Lauren aka Rev. Vera Niestemski
by Vera xxx.xxx.236.66
February 03, 2014
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider late to your appointments?
No, they were on time
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Steve xxx.xxx.225.177
February 19, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.160.178
March 23, 2012
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
February 29, 2012
Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease.
by Anonymous
February 29, 2012
Great office, wonderful staff.
by Anonymous
February 29, 2012
Was it easy to make an appointment with this provider?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider offer any coupons, discounts or promotions?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
September 26, 2011
They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. The chairs in the waiting room were average and not uncomfortable. I was never kept waiting very long. I think Dr. Chen is quite capable.

There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Anonymous
September 16, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
July 19, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
June 23, 2011
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Map and Directions
1905 Calle Barcelona, #208, Carlsbad, CA 92009