Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this counselor answer all of your questions?
Some were answered
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider have a good professional reputation within your community?
Not really, it could be better