Michael Vrabec, MD, FACS

Michael Vrabec, MD, FACS
Valley Eye Assoc 21 Park Pl, Valley Eye Assoc Appleton, WI 54914
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
****This review is totally unrelated to their customer service, this review is only regarding the service provided. Their customer service was fine during both our procedures.****

My husband got LASIK 2 years ago with Dr Vrabec. I've also had the LASIK procedure, about 6 years ago, I had a good experience and my eyes are fine. However, after paying another $4,000 for my husband to have it done, he seriously regrets it. One of his eyes has been permanently blurry and extremely dry now. He has to take prescription eye drops multiple times a day with no relief, and we spent over $1,000 on a dry-eye procedure that did nothing to help. He's talking about needing glasses again! Horrible experience for him. He did not have dry eyes before this procedure, and they do a dry eye test as part of the eval to see if you are even a candidate for surgery.

Dr Vrabec's office can't do anything for us. My husband said they had an issue cutting the flap on that eye and he's thinking something must have gone wrong during the procedure. They won't even cover the cost of him coming back in be re-evaluated to see if there's something that could be done to fix this.
by Sarah Wilhelm xxx.xxx.84.227
January 22, 2016
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider offer any coupons, discounts or promotions?
Yes
by Betty xxx.xxx.28.186
November 25, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Susanne xxx.xxx.28.186
April 23, 2012
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. It made my experience that much more enjoyable. Dr. Vrabec did my lasik surgery and i can finally SEE! i would recommend him to anyone.
by Anonymous
February 22, 2012
They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They were absolutely amazing and make others in the same field look like beginners. I am going to refer everyone I know here. I absolutely love this place. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay.
by Anonymous
January 23, 2012
Does this provider remember you by name?
No, and they don't make an effort to even try
by Anonymous
August 09, 2011
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