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Kirby Lautman, MD

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Auburn, WA

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Kirby Lautman, MD
Surgical Associates Northwest - Auburn
(10 Reviews)
> Get Phone Number & Directions
222 Second St NE Auburn, WA 98002
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value

Not a kid friendly place at all. My son was referred to Dr Lautman for ear tubes. Every appointment we waited 1-2 hours. The surgery was scheduled for 8am, but the day before it got rescheduled for 10 - ok now my 2 year old can't eat until after 10am, fine...but then the dr was almost an hour late.
We scheduled our 3rd follow-up today for 1st thing in the morning to avoid waiting...we were still there for 1 hour and 20 minutes before he saw my son for 5 minutes. Dr's response, "The average wait time nationally for an ENT is over an hour", and "You must be having a bad day". Well yes, waiting at your office for over an hour with my 2 year old AGAIN, has put quite the damper on my morning.
HE HAS NO RESPECT FOR ANYONE'S TIME, BUT HIS OWN! DO NOT SEE DR LAUTMAN!!!!!
by mad mom xxx.xxx.143.106
June 02, 2015
Did this ENT Otolaryngologist promptly contact you with any test results?
I definitely don't think they called me as soon as they got them
Did this ENT Otolaryngologist offer you a possible remedy for your condition during your first visit?
Yes, I was so relieved
Was this ENT otolaryngologist's staff friendly?
Yes, they went above and beyond
Did this ENT Otolaryngologist recommend surgery too quickly?
Not at all, I was given several other options to try first
Was this ENT Otolaryngologist friendly?
Extremely Friendly
by Anonymous xxx.xxx.137.176
February 20, 2014
Does this ENT Otolaryngologist use current and safe equipment?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.32.218
November 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.1.253
June 04, 2012
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
Are you going to visit this provider again?
Without a doubt!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
December 23, 2011
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Was this provider's office clean?
It was satisfactory
Did you feel safe in this provider's care?
Yes
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
They listened, but I'm not sure they really cared
by Anonymous
December 09, 2011
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider answer all of your questions?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
August 02, 2011
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
July 14, 2011
Would you recommend this provider to others?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this ENT Otolaryngologist use current and safe equipment?
Yes
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
June 09, 2011
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Yes, I felt very involved in my treatment
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
They were average
by Anonymous
June 03, 2011
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Map and Directions
222 Second St NE, Auburn, WA 98002