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Mark Merrell, MD

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Mark Merrell, MD
Tri-City Orthopedic Clinic
(6 Reviews)
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821 Swift Blvd, Tri City Orthopedic Clnc Richland, WA 99352
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
by Cassie xxx.xxx.8.22
October 29, 2012
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous
October 11, 2011
Did this provider answer all of your questions?
Yes
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Would you recommend this orthopedic surgeon to others?
No
by Anonymous
July 12, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider use excessive foul language?
No
by Anonymous
July 07, 2011
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They never left me for an extended period of time and I never felt ignored.
by Teresa
June 08, 2011
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous
March 09, 2011
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Map and Directions
821 Swift Blvd, Tri City Orthopedic Clnc, Richland, WA 99352