I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy.