Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider treat their staff well?
Yes, they treat their staff with respect
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her