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Diana Banks, MD

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Rocky Mountain Neurological

Salt Lake City, UT
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Diana Banks, MD
Rocky Mountain Neurological
(11 Review)
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5323 Woodrow St Ste 201 Salt Lake City, UT 84107
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
For 5 weeks I have been experiencing a constant headache, and in general I don’t get them. After urging from friends and family, I tried to make an appointment to see a Neurologist. To my dismay, I would have to wait a month or so to get in. I was told by one receptionist that if I got a doctor’s referral, I could get in quicker. This started my journey; Massage Therapist, General Practitioner, Chiropractor, Dentist, Optometrist, MRI, and finally an appointment to see a Neurologist. MRI, Neck x-ray’s, and a complete written account of what I was experiencing, medications prescribed, and prior doctor’s visits in hand, I entered the office of Rocky Mountain Neurological Associates. They would not see me. Sometime through all my appointments, I misplaced my insurance card. The last doctor I’d seen took my daughter’s card (same info) and verified I was insured. I called Altius Customer Care, but Rocky Mountain Neurological Associates refused to except any form of verification not even from the insurance company. It had to be the plastic card or nothing. I tried to reschedule, but the office manager refused me and told me I couldn’t even make the appointment unless she saw my card. Although I tried to keep my composure, feelings of humiliation and defeat engulfed me as tears streamed down my face. To make things worse, the office manager rudely informed me if I couldn’t control myself, I would have to leave. In retrospect, I suppose it was a blessing. If this was the way Rocky Mountain Neurological Associates treat their patients, they obviously have a misconception about what it means to take care of people.
by AngelF
October 12, 2009
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5323 Woodrow St Ste 201, Salt Lake City, UT 84107