Charles Lano, MD

Charles Lano, MD
598 N Union Ave Ste 335 New Braunfels, TX 78130
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
Was the waiting area spacious?
Yes
Did this ENT Otolaryngologist answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.253.251
January 11, 2013
Was this ENT Otolaryngologist friendly?
Extremely Friendly
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.230.235
October 17, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Kelly xxx.xxx.107.170
July 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Terri xxx.xxx.11.73
March 14, 2012
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
January 05, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you experience unnecessary pain during your visit?
No
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
December 16, 2011
Did this provider seem irritated to be working with you?
No, they were polite
Would you recommend this provider to others?
Yes
Was this ENT Otolaryngologist friendly?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
July 20, 2011
Does this ENT Otolaryngologist use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
May 25, 2011
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