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Karen Holland, MD

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Karen Holland, MD
Medical & Surgical Clinic Of Irving
(25 Reviews)
> Get Phone Number & Directions
2021 N. MacArthur, Ste 250 Irving, TX 75061
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Consumer Feedback

(25 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Would you recommend this doctor to others?
No
Did this doctor answer all of your questions?
Some were answered
Was this doctor's staff friendly?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Not really
Did the staff keep the temperature in the waiting room pleasant?
Somewhat
by Anonymous xxx.xxx.133.200
June 27, 2014
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this provider have reasonable prices?
Yes
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.124.37
February 03, 2014
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Yes, they have a nurse practitioner or doctor on staff when the pediatrician is unavailable
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Was this provider's office too loud?
Yes, they need to move to a quieter location
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous xxx.xxx.212.228
October 24, 2013
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was this pediatrician able to answer all your questions about immunizations?
All of them! They also gave me more information that I wasn't aware of
by Anonymous xxx.xxx.124.64
March 28, 2013
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Was this provider's office easy to locate?
Fairly Easy
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
Did this provider answer all of your questions?
Some were answered
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
by Anonymous xxx.xxx.17.200
February 13, 2013
Does this provider promptly return your phone calls?
Yes
Was this pediatrician friendly?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.215.206
September 27, 2012
I no longer take my son to the Medical and Surgical Clinic and I DO NOT recommend it to anyone. He NEVER got to see Dr Holland and each time I took him they told me he had to see a NP (and it was a different one each time) or another Dr instead. The last time I called to get an appointment for my son, I requested another Dr because my son remained ill due to a recurrent cough, and I wanted an MD to see him instead of a NP, the receptionist was Rude and told me that I cannot switch Dr's - I told her "Yes I can and I will" and hung up on her. He is currently seeing a Doctor, not their NP or another Dr that is available. I think this office needs to re-evaluate their office procedures and determine if they have too many patient's per MD. I also have to say that due to the fact my son never consistantly seen the same Dr he was misdiagnosed. I feel that he had to suffer due to their incompetence. There are great Dr's out there and I am glad I finally found one.
by Helena xxx.xxx.118.9
August 07, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.187.171
June 04, 2012
Some of the nurses at the pediatrics office were downright rude (on the phone and in person), but I can get past that. We weren't able to see or even talk with Dr. Holland our first few visits (she had a legitimate reason for not being available the first time). We finally asked if we could just switch to a doctor who would be available, since we hadn't really been seen by any doctors at the practice (my child is only a few months old). We were told absolutely not. So, after a trip to the emergency room, we were finally sent to see Dr. Holland.

She treated me like I was an absolute idiot. She was snippy, refused to answer my questions and laughed at me at least twice. My husband, who is much less sensitive than I am, agreed that we could absolutely not our child back to see her.

Bottom line: This clinic has a LOT of patients, many of them those who were sent there or had to pick a doctor in a hurry. They treat everyone like poorly educated children and clearly look down upon their patients. Because of the constant influx of patients from the hospital their office is connected to, they don't need your business, and they simply don't seem to care whether they have it.

Don't go. When medical professionals get too busy, feel too superior and stop caring about doing a good job, it's a danger for you to be in their care.
by Unhappy mother of a patient xxx.xxx.249.20
May 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.183.24
April 17, 2012
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Map and Directions
2021 N. MacArthur, Ste 250, Irving, TX 75061