Directory > Providers > Doctor > Neurosurgeon > TX > Harlingen > Alejandro Betancourt, MD > Reviews

Alejandro Betancourt, MD

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Surgeons - Neurosurgeons

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Harlingen, TX

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Alejandro Betancourt, MD
(10 Reviews)
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2121 Pease St., Suite 1D Harlingen, TX 78550
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
I trust this doctor with my sons life he is the best spinal doctor in the valley . I trust what he tells me he answers all my questions and always treat my family with respect. I would recommend Dr Betancourt and I have.
by Terri Sopha xxx.xxx.235.35
August 19, 2014
Was this doctor's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.85.73
June 09, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.243.5
May 15, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
February 16, 2012
Was this provider's staff friendly?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you experience unnecessary pain during your visit?
No
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
December 21, 2011
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Would you recommend this provider to others?
Yes
by Anonymous
December 19, 2011
They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. They weren't careful at all, and I was in a lot of pain after my appointment. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here.
Stopped taking worker comp and did not notify any patients..just stopped taking them without any referals. Staff tatooed and not professional. Will not return phone calls.
by Mr. Salinas
October 27, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this neurosurgeon friendly?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
June 29, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
April 06, 2011
Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. I would never recommend them to anyone. They were terrible. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. They are WAY overbooked and the staff is clearly overworked and not always that pleasant. I've never been in there when the waiting rooms weren't packed with a bunch of very aggravated people. They seem to be more concerned about quantity of business over quality.
by Jenna Grieise
March 20, 2011
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Map and Directions
2121 Pease St., Suite 1D, Harlingen, TX 78550