It was easy to get the appointment time that worked for my schedule. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.