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Rogelio Gonzalez Jr, MD

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Rogelio Gonzalez Jr, MD
Family Medicine Assoc
(8 Reviews)
> Get Phone Number & Directions
10555 Vista Del Sol Dr Ste 200 El Paso, TX 79925
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
I love the doctor services have no complains about his services as a patient but very very upset on how i was treated by receptionis who answers calls to make appointments and take messages for the doctor i will could only say her name is Christy who was very unprofessional and very argumentative instead of assisting me with a resolution and i was appauled when i received a call back from the nurse the next day more concerned about what happened on the call than wanting to assist me as a patient I'm so upset i am considering changing providers over how i was treated I think alot of times this employees treat patients very rude being the doctor is not aware how we as patients are being treated by employees who represent the doctor.
by Maria xxx.xxx.252.1
February 15, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.230.126
October 08, 2012
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this family doctor answer all of your questions?
Yes
Does this provider give unbiased advice?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.30.97
October 01, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.107.23
June 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.230.126
April 04, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider have helpful information available online?
Yes, but very little
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
November 26, 2011
The chairs they had in the waiting room were average, I would say. They weren't amazing but they weren't totally uncomfortable either. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. Everyone in my community knows that they are the absolute best in the field.
by Maria
November 14, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider's office easy to locate?
Fairly Easy
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
June 22, 2011
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Map and Directions
10555 Vista Del Sol Dr Ste 200, El Paso, TX 79925