Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider answer all of your questions?
No, I left confused and frustrated
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't