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Mark Sumida, MD

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Mark Sumida, MD
Chattanooga Orthopaedic Clinic
(6 Reviews)
> Get Phone Number & Directions
2051B Hamill Rd Ste 107 Hixson, TN 37343
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Consumer Feedback

(6 Reviews)
Service
5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
Saw this doctor with a broken bone and was in a lot of pain. Doctor wanted to refer me to a trauma doctor but the staff refused to send in the referral to the other doctor until dictation was transferred to my record. Which was going to take "two days". When a poorly managed doctor's office staff gets bogged down by rules and procedures, the patient is left without care or pain management. The trauma doctor never received my records, and thus I could not make an appointment - which signifies failure of Dr Sumida's staff to do their jobs at all. I would not recommend this doctor to anyone.
by mb xxx.xxx.21.115
June 05, 2014
Was this provider's staff friendly?
Yes
Did this provider have reasonable prices?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.200.1
November 08, 2013
I am disappointed to say that Dr. Sumita's staff would not make an appointment for me to see him to have an ingrown toe nail removed due to the fact that the last doctor who cut out an ingrown nail for me would not send Dr. Sumita's office my record. According to Dr. Sumita's staff, he could not see me for an ingrown nail until he was able to "review" my patient record. After telling his staff I had tried repeatedly to obtain my medical record they said they would call my last doctor. Dr. Sumita's office tried to call the previous doctor's office for two days and could not even get an answer. Still Dr. Sumita's staff refused to make an appointment for me to see him. Neither of us was able to retrieve my previous medical record, but that did not change the fact that I was in pain. It would be nice if doctors and staff would rely on common sense and a sense of compassion when deciding who can get an appointment. I guess it would be safer to let the problem persist until my medical record arrived and risk blood poisoning. As a teacher, I am on my feet all day and needed relief. Fortunately, Dr. Miller of Chattanooga was able to see me almost immediately for an ingrown nail without my medical record.
by Christian xxx.xxx.39.177
December 05, 2012
by Anonymous
March 06, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
November 15, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office easy to locate?
Fairly Easy
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
September 23, 2011
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Map and Directions
2051B Hamill Rd Ste 107, Hixson, TN 37343