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Lawrence Swan, MD

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Lawrence Swan, MD
Covenant Family Medicine
(11 Reviews)
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2620 Westside Dr NW Cleveland, TN 37312
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Use to love going to this doctors office but since they joined forces with CHI I hate it this place, I’m not allowed to bring my service dog who is in training so I will no longer be seeing my Dr that I have seen for years. I canceled all of my fiancé’s appointment’s I will cancel his heart dr appointments as he is also connected to CHI their views on service dogs in training is pure BS. I had a higher chance of being bitten by the little brat who was running amuck in the Doctors office yesterday than anybody being bitten by my dog. Hell you would have had a higher chance of being hit by a dam car because you can’t see over the over grown hedges at the drive way. I’ll find Tom a Dr who is affiliated with Erlanger screw you CHI I’ll never forgive any of you for this.
by Tammy xxx.xxx.52.46
October 22, 2019
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Kim Salva xxx.xxx.232.222
November 27, 2012
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Was this family doctor's staff friendly?
Yes, they went above and beyond
Was this provider late to your appointments?
No, they were on time
by Anonymous
February 16, 2012
Did this family doctor answer all of your questions?
Yes
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider have reasonable prices?
Absolutely!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
January 31, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
December 14, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
August 12, 2011
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Does this family doctor use current and safe equipment?
No; the equipment needs to be updated
by Anonymous
June 20, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider promptly return your phone calls?
Yes
Was this family doctor friendly?
Yes
by Anonymous
April 20, 2011
The wait is RIDICULOUSLY long. Office staff is atrociously rude. They wait list you based on your payment in FULL before you get to see Dr and NOT based on when you sign in or your appointment time. A little backwards! Nurses are not very helpful. The doctor(s) are always overbooked. They don't really seem to know what they're doing 1/2 the time or they're avoiding their job by referring you to specialists for E V E R Y T H I N G. I did better by using research skills on the internet than the information they give.
by UpsetPatient
April 14, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Does this provider promptly return your phone calls?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
March 12, 2011
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Map and Directions
2620 Westside Dr NW, Cleveland, TN 37312