They always made sure that I wasn't in any pain. One area of improvement that this business is in dire need of is revamping their building to make it more handicap-accessible. It seemed extremely out-of-date and a little unsafe as well. Their office looked like the cleaning crew may have skipped a week. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.