It was easy to get the appointment time that worked for my schedule. The office was very easy to locate. I didn't have any trouble finding it at all. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I've never met a more attentive, caring doctor. They took the time to address all my concerns, and listen to my opinion for everything.