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Laurance Smith, MD

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Laurance Smith, MD
Neurology Group
(4 Reviews)
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1340 Dekalb St Ste 1 Norristown, PA 19401
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
1 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Would you recommend this provider to others?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
December 29, 2011
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
December 06, 2011
I cannot count on this office to work with me and help me get better. It is ALL about the money. When I showed up for my first appointment they told me I could not see the Dr. until I provided them with the billing address of my insurance company. They had the name of the company, a phone number, a claim number and a contact, but they would not move forward without me providing the billing address and I did not have the information one me. I had my BCBS insurance card with me but that was not good enough to get me into the Dr. I can understand the need for billing information, they need to get paid, but they could have been professional enough to call me and notify me of this requirement so I could have brought it with me. I had called them the morning of the appointment to confirm the appointment but they never told me about the address until I showed up at their office. I've never seen a provider act so unprofessional. They obviously do not care about how disorganized their staff is or how they are treating their patients. Their office looked dingy and rundown and there were no patients in their waiting room. Now I know why.
by Never Will Return
September 29, 2011
Are you going to visit this provider again?
Not if my life depended on it
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous
June 17, 2011
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1340 Dekalb St Ste 1, Norristown, PA 19401