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Mark Casaia, MD

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Mark Casaia, MD
St. Luke's Easton Area Family Medicine
(34 Reviews)
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2925 William Penn Highway Suite 201 Easton, PA 18045
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Consumer Feedback

(34 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Does this provider give unbiased advice?
Yes
Does this family doctor use current and safe equipment?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider's office too cold?
No, it was fine
by Anonymous
February 07, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this family doctor friendly?
Extremely Friendly
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
January 18, 2012
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
January 03, 2012
I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
by Debbie Morrison
December 28, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Are you going to visit this provider again?
Sure
Was this family doctor's staff friendly?
Yes
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Anonymous
December 19, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider's staff friendly?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was the waiting area spacious?
Yes
by Anonymous
December 15, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
December 08, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was this family doctor friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
November 18, 2011
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
October 11, 2011
Dr. Casia is a good doctor. He has above average chair-side manner. He listens. His staff, however, well, they are another story. The office manager is a brute. She has a bad temper and doesn't listen well. On at least a dozen separate occasions, they have neglected to call in prescription refills to the pharmacy. On five separate occasions, I've made appointments only to arrive at the office and learn my appointment was registered in the appointment book. It's sad Dr. Casia has such awful staff, especially the office manager. She is so rude she ought to be fired. If you go there, just make sure all appointments are confirmed and your prescriptions are handled correctly... and stay away from the OM.
by Russ Xavier Barnes
September 16, 2011
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Map and Directions
2925 William Penn Highway Suite 201, Easton, PA 18045