Does this provider remember you by name?
Sometimes, but not always
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's staff friendly?
Yes, they went above and beyond
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back