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Lake Hospital System Inc

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Willoughby, OH

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Lake Hospital System Inc
Lake Hospital System Inc
(17 Reviews)
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35040 Chardon Rd Bldg Vii #205 Willoughby Hills, OH 44094
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Consumer Feedback

(17 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Did you feel safe in this provider's care?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous xxx.xxx.80.47
August 21, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.123.251
June 17, 2013
They treated me with utmost respect and were very kind. They never cancel their appointments last minute here. I can always count on them to be there for me. They are always prepared for my appointment and remember pretty much everything about me since they do a good job of recording information. I wasn't pressured here to use any particular medications or birth controls but was given information about it, even unprompted, which is good since I didn't think to ask. All my questions were answered and nothing was pushed on me. It is clear that the staff respects the doctor. It made me that much more confident that I was under the care of a professionals- both Dr. Pasqualone and her staff. The only negative thing I can mention is that to make an appointment you must first connect with the doctor's secretary. It seems that 98% of the time I get her voicemail, then we have to play phone tag because I cannot use a cell phone at work and am not always at my desk. This part I find very frustrating and not customer-service friendly. But once you're scheduled it's a very good experience.
by Anonymous xxx.xxx.52.13
June 13, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.0.8
February 12, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.189.198
January 28, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.226.150
May 26, 2012
They paid close attention to me and all of my questions were answered. Most of their staff was friendly. I was satisfied with my visit. They were helpful and I left feeling that I had a competent doctor and nurses who cared.
by Anonymous xxx.xxx.203.62
May 21, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.208.121
May 07, 2012
They had already reviewed my medical history before the appointment, and went over it with me in the exam room so as not to miss anything. They were extremely thorough and made sure not to miss one detail. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They seemed really knowledgeable and were able to answer all my questions in-depth. I understood all my options fully and they really took the time to make sure my questions were answered. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back.
by lyn
February 21, 2012
I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I wasn't pressured at all to use any particular medications or birth controls. They answered all my questions and gave me their honest opinion on what would work for me and what wouldn't. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out.
by Sophie
August 15, 2011
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Map and Directions
35040 Chardon Rd Bldg Vii #205, Willoughby Hills, OH 44094