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University Primary Care Practices Inc

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University Primary Care Practices Inc
University Primary Care Practices Inc
(20 Reviews)
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3909 Orange Pl Ste 4500 Beachwood, OH 44122
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Mary L Johnson xxx.xxx.133.254
October 02, 2013
Did this OBGYN fully explain your treatment's risks and benefits?
Yes, in-depth
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Would you recommend this OBGYN to others?
Yes
Did this OBGYN knock before entering the exam room?
Yes, and waited for me to answer before coming in
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Julie T. xxx.xxx.16.210
August 12, 2013
It never fails how long I have to wait on hold when I call them. I usually press the # as if I was another Dr and could get through quicker to make an appointment. The last time I called, the person who answered on the Dr. line switched me back to the appointment line where I waited for over 8 minutes. I called the doctor's office on my cell phone and was switched again after I told them I was waiting on the other line. I could tell the staff was engaged in small talk when someone finally answered. Very unprofessional since this happens all the time!!! Love the doctor but the staff needs to be reminded the patient should be their priority. Wish the doctor would read this, too.
by Patty xxx.xxx.106.158
March 08, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider treat their staff well?
Yes, they treat their staff with respect
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.162.84
February 23, 2013
Were you able to relax during your appointment?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Did this provider have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.70.138
February 21, 2013
First, I must say that dr Stephenson was nice to me. She spent time with me and answered my questions. However, the billing office is terrible. I was told that the tests that were done were preventive care, and should be covered by the insurance. The one test that I did was for dieases, and if I would not of done it if I knew I'd be charged. I've been with one partner for years. So, I received two bills regarding the test for diseases. I called the billing office, my insurance company and they all tell me different reasons. I left a message for dr. Stephenson to call me back and she never did! Finally, a rep from my ins. company decided to help me. It took her two weeks to get back at me because of the difficulty of getting in touch with the billing office. The billing office told her something completely diffrent. It made sense to me but why nobody explained that to me. I had to spend days to contact diffrent people and not get an answer.
In nutshell, if the doctor hadn't asked about the test for diseases, let me know that the ins. company would not cover it I wouldn't be stuck paying two bills. No one explained to me the real reason! I will not be coming back!
by PS xxx.xxx.150.60
January 15, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.0.194
January 12, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.3.130
September 05, 2012
They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions. The office was very easy to locate. I didn't have any trouble finding it at all.
by Anonymous xxx.xxx.121.1
June 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.150.53
May 17, 2012
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Map and Directions
3909 Orange Pl Ste 4500, Beachwood, OH 44122