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Lora Brown, MD

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Internists

OhioHealth Primary Care Physicians

Gahanna, OH

Laurie McCloud, NP

Gahanna, OH

OhioHealth Primary Care Physicians

Columbus, OH

OhioHealth Primary Care Phys Concierge Medicine

Columbus, OH
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Lora Brown, MD
Columbus East Internal Med
(26 Reviews)
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765 N Hamilton Rd Ste 235 Gahanna, OH 43230
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Consumer Feedback

(26 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
My first visit I walked in and was not greeted by the woman at the front desk, she did not even smile, so it wasn't a friendly, comfortable experience from the start. I signed in, she checked me in, and then I say there for an hour and a half, waiting. At this time I went to the desk and asked how much longer it would be, I was very frustrated to see people coming and going during this time who had arrived after me. The receptionist did not apologize and rudely told me that my name must have been skipped because they were switching to online charts. Is it not her job to make sure that the people who check in are getting seen within a reasonable time? Previous doctors offices I had gone to would not allow someone to sit for that long without checking in with the nurse/doctor and then informing the client that it would be a longer wait. They had forgotten about me, then I had to wait another 30 minutes. I did not even see the doctor this day since it was my initial visit where only background and health history was reviewed. Believing it was a simple mistake, I let it go. My second visit was not any different. I waited for two hours and was treated unprofessionally by the older woman receptionist, whom greets other patients warmly in front of me and then speaks to me with a monotone voice and fails to even say hello or ask how I am; when I ask about how long it will take (after waiting 45 minutes) she explains that they usually have a 30 minute wait but they are behind and says it won't be too much longer. Yet it takes another 45 minutes. The doctor only saw me for 10 minutes and initially told me she didn't know what was wrong and that she didn't think she could prescribe anything for it until I explained I don't go to the doctor for just anything and it was severe ear pain, so she gave me an anti inflammatory and left with that. When I return to the office to pick up my monthly prescription, this same receptionist will ignore me and allow me to stand at the window for ten minutes before she slides the glass (doesn't greet me) and asks how she can help, finally. It took her 30 seconds to grab my envelope and I left. I feel more welcomed at a nail/hair/grocery store than I do there thanks to this receptionist. I worked as one and even I know that her behavior is intolerable even at lower paying positions. This happens every month that I return to receive my prescription. She represents dr.brown and it makes her office very unprofessional, especially after seeing so many complaints about this woman, yet no action is taken. I understand she is busy and has other tasks to complete and people to check in, but prioritizing customers is a critical part of being a receptionist that she clearly does not understand. She has ruined every experience at this office and I have thought of leaving solely based on this poor treatment at the receptionists behalf.
by Ignored and overlooked client xxx.xxx.164.108
May 07, 2014
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider have reasonable prices?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.9.151
January 31, 2014
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider have reasonable prices?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.9.151
January 31, 2014
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was this provider's office clean?
Yes everything was neat and sterile
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.111.210
September 03, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider listen to your input and concerns?
Yes
Does this provider have a good professional reputation within your community?
Not really, it could be better
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.105.16
July 18, 2013
My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. I had to wait a few weeks to get an appointment but I eventually got in. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. There definitely appears to be a trend of overbooking clients here. The wait has gotten longer and longer from when I first started seeing them. Most of the time, they don't call me back for quite a while, but they've called me back quickly once or twice. The receptionist is rude and constantly leaves you on hold when you call in. I've timed it before..10 minutes! I spend a lot of time in the waiting room and then in the examination room waiting for the doctor. Then I have to remind the doctor of my medical history! . I've actually left the office a few times because of the excessive wait time. Very frustrating!
by Anonymous xxx.xxx.245.242
April 05, 2013
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.72.11
February 04, 2013
The staff is trained only to make patients feel that they may not be so well.
The front desk person is almost always brusk and treats patients as though they are not intelligent.
I have been going there forever and I have never felt that the doctor is compassionate and caring.
Their primary interest is to conduct many tests and make sure that you are booked for the NEXT appointment soon after the current appointment is concluded.
The waits are long and no one says they are ever sorry for any inconvenience.
by Annonymus xxx.xxx.131.244
January 21, 2013
Was this provider's office easy to locate?
Fairly Easy
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider give unbiased advice?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.166.222
December 20, 2012
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous xxx.xxx.219.190
December 17, 2012
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Map and Directions
765 N Hamilton Rd Ste 235, Gahanna, OH 43230