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John Pickens, MD

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WNC Ear Nose & Throat Surgeons

Asheville, NC

Asheville Head Neck & Ear

Asheville, NC

Wnc Ent Head & Neck Surg

Asheville, NC

Asheville Head Neck & Ear

Asheville, NC
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John Pickens, MD
Mountain Regional Ear Nose
(11 Reviews)
> Get Phone Number & Directions
7 Walden Ridge Dr Ste 200 Asheville, NC 28803
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Recovering from septoplasty, turbinate reduction and uvula reduction. Happy with experience thus far. Dr. Pickens thoroughly explained procedure and has been great.
by S xxx.xxx.20.39
April 18, 2016
Dr. Pickens always takes the time to talk to you, explain every procedure and answer all of your questions. He is very thorough and seems to be a compassionate physician. Everything I would want in a doctor.
by Darlene Drake xxx.xxx.150.164
April 22, 2015
I was so very impressed with Dr. Pickens diagnostic skills. My quality of life had been suffering from numerous bouts of tonsillitis and multiple prescriptions for antibiotics to no avail.
Dr. Pickens suggested that I have a tonsillectomy.
He realized how concerned and might I add,
"frightened" I was to undergo this type of surgery at the age of 73.
He carefully went over the procedure and immediately put me at ease.
Needless to say it is a painful surgery, but in the hands of this fine surgeon I have managed to progress to the healing stages.
His friendly staff have called me numerous times to check on my progression.
I am so grateful for the fine care that Dr. Pickens and his staff have provided me with.
by Barbara Broumberg xxx.xxx.177.239
November 25, 2014
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Diane xxx.xxx.5.162
October 26, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider answer all of your questions?
Yes
Was this provider's office too cold?
No, it was fine
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.198.133
February 15, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you experience unnecessary pain during your visit?
No
Would you recommend this ENT otolaryngologist to others?
I Already Have
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by bill m xxx.xxx.124.162
January 17, 2013
I drove to this ENT from out of state because the office personnel assured me that I would not be charged for a first-time visit. I met with Dr. Pickens for no more than ten minutes, and his unfriendly, detached demeanor was the least of the issues. Everything he said contradicted other doctors' diagnoses; he even denied that I had the very symptoms that brought me to his office in the first place. On the way out of the office, I asked the woman at the desk again verify there would be no charges, and she confirmed and said I was "good to go". I decided against using Dr. Pickens because other doctors disagreed with his diagnosis; instead, I went to an ENT in Greenville, South Carolina, who has since successfully solved my problems.
About a month later, I received a bill in the mail from Mountain Regional ENT for a few hundred dollars. I called immediately and was told to call on Monday; when I called Monday, they told me to call back the next week. Finally, the following week I reached a woman who told meI was talking to another office when they told me there would be no charges. Clearly, this is not the case because the appointment would have been schedule with that office. Furthermore, I had clarified again in the Mountain Regional ENT office. The woman also said that if I would have been quoted an amount, it would have been about $100-$200, which is less than half of the the bill I received. Additionally, my online insurance claims states that I was billed for surgery, which is preposterous and could not possibly have happened in a ten-minute consultation. When I started to ask questions about whom to contact to file a complaint and for her to repeat her full name, she hung up on me. I then called my insurance company, and they told me to file a complaint with the NC State Medical Board. I've filed complaints in several places now and can only hope I will be refunded.
I would strongly discourage anyone from using this doctor. I feel cheated and wronged and can only hope that other heed my warning so they don't fall prey to the same ploys.
by Extremely Unhappy xxx.xxx.136.36
May 29, 2012
When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. Dr. Pickens had a freindly manner and seemed concerned and sympathetic while talking to me. The staff was very professional and friendly. I felt like I was in good hands!
by new patient
January 27, 2012
Does this provider remember you by name?
No, and they don't make an effort to even try
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
by Anonymous
November 08, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this ENT Otolaryngologist friendly?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
August 22, 2011
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Map and Directions
7 Walden Ridge Dr Ste 200, Asheville, NC 28803