Directory > Providers > Doctor > Internist > NC > Winston Salem > Chirapa Sinthusek, MD > Reviews

Chirapa Sinthusek, MD

Nearby

Internists

Novant Health Forsyth Internal Medicine

Winston Salem, NC

Novant Health Adult Primary Care Harper Hill

Winston Salem, NC

Novant Health Adult Primary Care Harper Hill

Winston Salem, NC

Novant Health Adult Primary Care Harper Hill

Winston Salem, NC
Get Featured on Wellness.com > Learn More
Chirapa Sinthusek, MD
(9 Reviews)
> Get Phone Number & Directions
730 Highland Oaks Dr Ste 101 Winston Salem, NC 27103
Add a Review

Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I've been a patient with Dr Sinthusek for 10+ yrs and had the absolute worst experience anyone could have when it comes to dealing with a Dr. I had a simple physical update scheduled October 15, 2015. I scheduled time off work to attend my apt, upon arrival everything was normal weight taken, blood pressure, etc. I was taken to a room and asked to strip down to my underwear and cover up with provided robe. Nurse comes in and ask me to lay on my back while she sticks all these round quarter sized stickers all over my body for a (I think she called it an EKG reading). After all the stickers are on my body, Dr Sinthusek walks in and immediately says (now granted, no speaking, how's your day, anything) "no, no I need for you to get up and put your clothes on" I chuckle because I'm thinking she's joking and she goes on "I'm retiring and made the decision earlier today so I'm not going to be able to see you anymore" my question "are you kidding or serious" she says "no serious put your clothes back on" I'm completely baffled and the nurse is looking at me startled as well. I then ask after seeing that she's serious "well can I just ask you a question" her response "no, no you can't because I'm no longer your Doctor and I cant give you information that I can't follow-up on" granted my question was very generic. The nurse proceeds to pluck the stickers off my body, taking hair off my body in the process which is uncomfortable and probably wouldn't have mattered as much had I not been humiliated. After putting my clothes on I walk out and ask the front desk clerk "so now what" and she says "you will receive a release form in the mail soon that will give us permission to release your files to whatever new Dr. you choose" not a I'm sorry this happened or anything. I even ask "Do you have any recommendations" response "no, you'll have to choose someone on your own".
I leave still upset feeling like I've been pranked and waiting for someone to call me back and point to a camera to say I was being pranked.

Since I've now taken time off work for no reason I start researching a new Dr and come up with a Dr that has high reviews and I ask Dr Sinthusek office if they can proceed with emailing me a release form because I'm ready to see a Dr soon for a check-up. I receive my forms, complete and fax back.

This past week (week of 11/2) I receive mail that confirms Dr Sinthusek retirement and that a new Dr will replace her and that I could continue to stay at that facility instead of moving to a new Dr/office altogether.

Fast forward to today 11/11, I'm excited that I can stay at the current location so I call to inquire about my file being sent back and staying. I speak to a lady and start to inform her that I would like to stay at the location and before I can finish she says (because I gave her my name upfront) "Mr Baker your files were moved to Dr xxxxxx on October XX and you're no longer a patient here" at this point I'm once again baffled and thinking to myself whats really going on and why am I being treated so rudely, and let me clear up that I'm perfectly healthy, perfect weight for my height, athletic build, etc . Once she gives me the matter of fact tone I respond with "wow maybe I did the right thing by transferring my files, what have I done to be treated this way? hello, hello" Yes she hung up on me and my tone was not even close to what I received from her because I was calling from work and not trying to be loud. I call back and ask to speak to office Manager (I think Kim was her name) after a 5min hold, I hang up and call back and after another 3min hold Kim comes to the phone. I kindly explained to her my entire ordeal from the schedules appt to the rude woman that hung up on me. I'm thinking she's going to apologize for my experience but she goes in "first off, prior to your visit on 10/15 you hadn't been to see us in 4yrs so you are no longer considered a tenured patient, you are what we call a new patient. Dr Sinthusek didn't want to see you because she only wanted to see her tenured patients and didn't want to waste time on new patients" my response "um OK but couldn't you guys have called me to let me know I did not need to take time off work and once that didn't happen could you not have let me know prior to taking me in a room and having me strip and stickers placed all over my body to only have them pulled off along with body hair less than 10mins later" her response in a very irritated tone "We don't owe you any explanation, she's retiring" my response "why are ya'll treating me this way, even if you considered me a new patient that's not how you treat customers and the way I'm being treated I'm now sure I made the right move" she blurts our "YOU HAVE A GREAT DAY SIR" and hangs up the phone...... I would strongly recommend if you're trying to decide if this is a Drs office you're thinking about visiting to think twice. I'm sure the office staff will remain the same, at this point I'm still in shock and wanted to share my experience (sorry for so long but didn't want to leave out any details).
by M Baker xxx.xxx.160.51
November 11, 2015
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.38.102
December 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by R Martinez xxx.xxx.137.154
July 26, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.249.22
July 17, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by not given xxx.xxx.76.120
May 09, 2012
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I was a little disappointed at how helpful the staff was when I called with my questions and concerns. They definitely could have been more polite. The chairs in their waiting room weren't the best but they served their purpose and I couldn't complain. Excellent doctor!!! My family is so blessed to be in her and her daughters care. Billing clerk is rude.
by j
November 18, 2011
Did this provider have reasonable prices?
Yes
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider answer all of your questions?
Yes
by Anonymous
September 02, 2011
Was this provider's office too cold?
No, it was fine
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
May 10, 2011
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Would you recommend this provider to others?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
March 04, 2011
Add a Review
Map and Directions
730 Highland Oaks Dr Ste 101, Winston Salem, NC 27103