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Shahnaz Daud, MD

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Shahnaz Daud, MD
Cary Family Practice & Walk-In
(19 Reviews)
> Get Phone Number & Directions
301 KEISKER DR, STE A Cary, NC 27518
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
I'm going to tell you about one drawnout situation that I had that was a very negative experience for me. But there were other negative experiences I had with this office that I don't have enough characters to be able to tell you all of their wrongdoings.

The first time I had a visit, I told her my about my prescription drugs and she sent them in electronically to express scripts and there were no problems. I take Adderall which is a CII prescription drug and there are certain precautions that are taken when it's filled. More on that later.
Three months later when it's time to call in for a refill, I got the nurse on duty while Dr. Daud was out on vacation, and she told me that I couldn't have a refill for another month. So in my file it showed that I couldn't refill it for a month after my medicine would've run out. Strike number one. So now I had to go back to my old doctor, who is 30 minutes away to be able to get this filled.
There's not enough characters for strike number two so I'm have to just move onto strike number three.
3 months later, it's time for another Adderall refill, I make my appointment with at least 30 more pills left. And while I'm in the appointment, at the end it takes Dr. Daud 10 minutes to send that prescription in electronically. Have no idea what she was doing that took 10 minutes. Two days later I get a note from Express Scripts sorry this is not your medication. She actually sent in the wrong prescription. So I call the office, I talk to the triage nurse Deborah and she says no problem will send it in for you. So two days later I get an email from Express Scripts again please see your doctor about your prescription because we can't fill it. So I call back, tell Deborah what happened, she says sure no problem I'll send it again. This goes on for a total of five weeks. By week three, I'm copping an attitude with her because she clearly isn't doing something correctly. By week 4, I'm so angry she can't deal with me anymore so she now puts me on the phone with the other nurse Michelle who has stellar customer service skills, I must say. She was very kind to me and calming and she said no problem I will try to do this again. So Michelle can't get it to work either and she states she called Express Scripts and they don't know what the problem is. Deborah, too, has already stated that she called Express Scripts each week that I made those requests. So now these two nurses are telling me that five representatives from Express Scripts in five different calls couldn't figure out what the problem was. So I make one phone call and find out what the problem is. They were faxing in a CII prescription. A CII can only be sent electronically or via the mail. Faxing is not allowed.
Yeah so can you see why I don't go here anymore?
And what re-opened this wound is that on Saturday, February 25, 2017 I got a bill from a collection agency for 20 bucks. Two different $10 charges charged on dates I didn't even have appointments. Yeah I'm going to pay it. But I'm gonna pay it knowing that they're not gonna get the whole 20 bucks and I am happy about that. I think one of the charges is for writing me that same prescription that I told you about above. They're charging me to write a prescription for an error the doctor made. And since I didn't have an appointment on either dates that are listed for the $10 charges I really think one of them is also not a legitimate charge. Will they have a legal explanation, of course they will. But it's easy to just slip something in there on a date that you didn't have an appointment and say oh we had to do this follow-up thing in so that costs the customer $10.
In the end, paying $20 is worth not hurting my credit score and it's worth avoiding more time and energy and anger on this place.
by Ami G Jackson xxx.xxx.99.179
March 01, 2017
Dr. Daud was very professional and friendly. She was very knowledgeable in her diagnosis and follow up was great.
by Lema xxx.xxx.131.162
January 05, 2017
Yes i have been a patient for some years now.She has more bedside manor then Mr Daud but she cannot keep a supportive good staff.Something is wrong when your staff keeps changing and it does not help for her patients.Labs get done correctly and medications as well.We want a doctor we can trust and beleive in.Bad business is not good for sick patient's.
by unhappy patient xxx.xxx.109.95
October 05, 2015
Does this doctor use current and safe equipment?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this doctor's staff friendly?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does this provider have a good professional reputation within your community?
Yes
by Anonymous xxx.xxx.200.237
October 16, 2014
This doctor gave me the prescriptions that I had asked for, since I had recently located to this city and was on the same prescriptions and dose for several years, but then kept trying to change the dose up and down. She even sent two of the same prescriptions to the pharmacy with different doses. I was able to get an appointment quickly each time I needed to see her. However, there was a time that she was 30 minutes late to the appointment.
by Lisa xxx.xxx.157.128
August 14, 2014
I just found out my cancer started in 2011. But she did nothing! I just found out I have cancer but I have had it since 2011. She needs to be shut down! Any good ratings she gets is from paid employes or family. she is rude, condescending. Does not do proper tests,follow up. She told me to shut up that i talked to much when i told her my symptoms. She yelled in the hallway to the nurse to test me for HIV with out asking me any questions.
by Pissed off xxx.xxx.68.88
July 31, 2014
Was this family doctor's staff friendly?
Yes, they went above and beyond
Does this provider take that extra step to make you feel special?
Absolutely
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Does this provider answer the phone in a reasonable time when you call?
Definitely
by Anonymous xxx.xxx.156.160
March 19, 2014
Did you leave the office feeling satisfied with your visit?
Mostly
Was this family doctor's staff friendly?
Not Really
Does this provider remember you by name?
No
Did this family doctor answer all of your questions?
Some were answered
Would you recommend this family doctor to others?
If I Had To
by Anonymous xxx.xxx.152.18
February 27, 2014
Was this family doctor's staff friendly?
Friendly Enough
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this family doctor to others?
Yes
Was this provider compassionate to you and your situation?
Yes
by Anonymous xxx.xxx.160.222
February 20, 2014
This is the worst "doctor" I have ever been to!!! RUN AWAY!!! The doctor is a liar and will go out of her way to passive-aggressively screw her patients. I am a combat disabled veteran and I feel she intentionally refused appropriate care in order to punish me for being unhappy with the standard of care at this "doctor's office." At best this doctor is inadequate. Realistically, she is very disrespectful towards American veterans for her own hateful reasons. If you question the validity of these statements, feel free to contact me at addison.palanza@gmail.com for a personal testimonial. RUN-AWAY!
by disappointed patient xxx.xxx.255.176
January 07, 2014
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Map and Directions
301 KEISKER DR, STE A, Cary, NC 27518