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Robert Chen, MD

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Robert Chen, MD
Rockland Eye Physicians
(8 Reviews)
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171 Ramapo Rd Garnerville, NY 10923
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them. I had a very sudden change in vision. This is why I needed to come to see them. I was examined by his technician who did a routine check. I was charged extra for the exam to determine what my new prescription should be. The tech said" is it better this way or that way." That's it. She then told me that my prescription had not changed----BUT I CAN NOT SEE! When I finally got in to see the Doctor he briefly listened to me, but quickly downplayed everything I said. He told me that I should hold things that I am reading further away from me. I am back in college going for a masters. I can not read the text books comfortably. I told him this. I asked if lasik surgery was a possiblity; he told me to wait until I am on Medicare and get cataracts. Needless to say, we are not a good match. I was examined by a technician with - what 12 to 18 months of training, and was marginalized by a Doctor who is only interested in getting me out of the door!
by Sophie's Choice xxx.xxx.62.99
December 11, 2012
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was it easy to make an appointment with this provider?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.132.34
October 03, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.108.65
March 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by CLARIBEL INFANTE xxx.xxx.195.170
March 23, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
March 12, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider treat every client equally?
Yes, they don't show favoritism
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
January 02, 2012
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
September 14, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
March 16, 2011
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Map and Directions
171 Ramapo Rd, Garnerville, NY 10923