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Richard Mackool, MD

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Richard Mackool, MD
Mackool Eye Institute
(58 Reviews)
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3127 41st St Astoria, NY 11103
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Consumer Feedback

(58 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you leave the office feeling satisfied with your visit?
Completely!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
September 29, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did this provider have reasonable prices?
Yes
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
September 20, 2011
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
September 13, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
September 06, 2011
Was this provider's office too cold?
No, it was fine
Does this provider treat their staff well?
Yes, they treat their staff with respect
Would you refer this provider to a family or friend?
Yes
Did this provider listen to your input and concerns?
Yes
by Anonymous
September 01, 2011
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous
August 27, 2011
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
July 25, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
July 22, 2011
The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.
by Anonymous
July 13, 2011
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
July 12, 2011
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Map and Directions
3127 41st St, Astoria, NY 11103