Directory > OBGYN > NY > New York > St. Luke's - West Care Medical Associates > Reviews

St. Luke's - West Care Medical Associates

Nearby

Gynecologists & Obstetricians (OBGYN)

Stephen Wan, MD

New York, NY

Joshua Sullum, MD

New York, NY

Melanie Marin, MD

New York, NY

Brooklyn Abortion Clinic

New York, NY
Get Featured on Wellness.com > Learn More
St. Luke's - West Care Medical Associates
St. Luke's - West Care Medical Associates
(7 Reviews)
> Get Phone Number & Directions
327 Central Park W New York, NY 10025
Add a Review

Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
I've been a patient since 2013. In that time, my doctors have turned over twice. I saw Dr Matut (who left), then Dr Nicole Underwood (who also left) and then finally Dr. Margaret Durante. In the past, I have received a Skyla IUD. This time around, I was told the practice does not participate in a "buy and bill" method in which the practice purchases the device and bills the insurance company. This was obviously not the case in 2014. When I called my insurance to inquire, I learned West Care Medical is contracted with EmblemHealth for this "buy and bill" program. West Care Medical is in direct violation of that agreement and has lied to me repeatedly that they are not. I have reported this West Care Medical to my insurance company to take action. I have been a loyal patient, even after all of the turnover, for the last 4 years. This blatant disregard for patients by NOT honoring their agreements and LYING to patients is completely unacceptable. I do not recommend this practice, so please beware before booking an appointment there.
by Valerie xxx.xxx.160.80
February 03, 2017
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.35.11
August 24, 2012
They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. I had to wait forever after I arrived for my appointment. They were running really behind and I was disappointed because it threw off the rest of my day. They were extremely argumentative and became angry very easily. I was trying to explain my situation and they just contradicted everything I was saying before I could finish. I did not feel safe at all in their care. I definitely had doubts about their qualifications. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me.
by PO'ed
January 15, 2012
Would you recommend this OBGYN to others?
I Already Have
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
January 04, 2012
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Did this OBGYN knock before entering the exam room?
Yes
Was it easy to make an appointment with this provider?
Yes
by Anonymous
January 01, 2012
Did this provider answer all of your questions?
Yes
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Were the waiting room chairs comfortable at this provider's office?
They were average
Would you recommend this OBGYN to others?
Yes
Are you going to visit this provider again?
Sure
by Anonymous
December 15, 2011
Was it easy to make an appointment with this provider?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this OBGYN fully explain your treatment's risks and benefits?
Yes
by Anonymous
June 06, 2011
Add a Review
Map and Directions
327 Central Park W, New York, NY 10025