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Josine Veca, DO

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Josine Veca, DO
Nym Faculty Practice
(1 Review)
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506 6th St Dept Obg Brooklyn, NY 11215
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(1 Review)
This review reflects my first experience dealing with the office staff and office manager during a stressful, immediate situation involving serious pain of unknown origin in a very delicate area of the body.

I called and spoke with the receptionist, who put me on hold for a very long time. She appeared clueless when asked simple questions, mumbling and fumbling for an answer. Example: When is the office closing today." Her response, was no response, other than hesitation and mumbling. Also when asked "Is the office manager in, I'd like to talk to her." She replied, "She's in and out." A vague and unhelpful answer.

When I became more assertive, she put me on a long hold again, then returned and said she's trying to find her, and proceeded to put me on a long hold for the third time.

Finally, she connected me to the office manager, Cynthia McClaren. I explained the urgency and seriousness of my situation, in detail. Ms. McLaren was robotic and repetitive in her responses. She indicated I would have to wait approximately a month and a half (sometime in February) before I could see Dr. Veca.

She indicated since I was seeing Dr. Veca for the first time, I had to wait that long even if it was critical I was seen right away.

When I practically begged her to be given an emergency appointment, she became cold, inflexible, compassionless, callus, rude, remote, uncaring, and patronizing. She tried to foist me off to a doctor in their group with much less experience than Dr. Veca. I stressed the necessity of a very experienced doctor since this was a special circumstance and not just a routine appointment.

The office manager, Ms. Cynthia McClaren told me to go to emergency room. A more inappropriate appalling suggestion I could not contemplate. This demonstrated her complete disregard for my delicate circumstance. I needed to see a specialist, in privacy, not some resident doctor without the necessary training in a public area.

Ms. McClaren also stated she doubted the seriousness of my situation and didn't believe or agree with me since I was a stranger. Outrageously, she was making medical decisions on behalf of the doctor, as if she, Ms. McClairin, held a medical degree.

Why, after this kind of ill treatment, would anyone go see Dr. Josine Veca for critical care? Why would Dr. Veca choose to hire a clueless receptionist, and a patronizing, "can't think outside the box" insensitive, and disrespectful office manager? Why would she make an office rule regarding patients that would be detrimental to the patient's health? I think these questions speak volumes.
by Extremely Dissatisfied xxx.xxx.120.146
January 01, 2013
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506 6th St Dept Obg, Brooklyn, NY 11215