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Richard Shepard, DO

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Richard Shepard, DO
Manhattan Medical Care
(44 Reviews)
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140 W 69th St New York, NY 10023
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Consumer Feedback

(44 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They made the extra effort to make sure every question and concern I had was addressed. They were late a few times to my appointments. I wish they had made more of an effort to be on time. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They didn't display their qualifications. It made me nervous.
by rainbow6562011
January 16, 2012
Their office was nice and quiet. I was worried it would be overly loud but it was fine. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They paid close attention to me and all of my questions were answered.
by Peter
January 04, 2012
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Was this provider's staff friendly?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Would you refer this provider to a family or friend?
Yes
by Anonymous
December 31, 2011
Was this provider late to your appointments?
No, they were on time
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
December 21, 2011
They always take that extra step to make me feel special. I always enjoy my appointments here. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by Cheri
November 01, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Was this provider's staff friendly?
Friendly Enough
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
October 31, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
October 24, 2011
Was it easy to find parking at this provider's office?
No, I had to pay for parking!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
October 17, 2011
I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
by Tom
September 07, 2011
Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They never left me for an extended period of time and I never felt ignored. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most.
by Cliff Korn
August 22, 2011
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Map and Directions
140 W 69th St, New York, NY 10023