Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary