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Katelyn Santoro

Wellness.com Featured Provider
Katelyn Santoro
Garden State Urology
(6 Reviews)
Office

(973) 539-0333

 16 Eden Lane Whippany, NJ 07981

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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.246.1
March 05, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.160.50
July 22, 2012
I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. The staff far exceeded what I ever could have expected them to. They were one of the best staffs I've ever seen. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They had one of the best magazine selections in their waiting room that I've ever seen at any doctor's office. There were so many new and interesting magazines to look through, and I barely noticed how much time had gone by before they called me back to see the doctor. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too.
by mary reilly
February 15, 2012
Dr. Connor saw our 3 month old for a UTI. It was determined by her pediatrician that it was caused by a labial adhesion a week earlier. The pediatrician prescribed Estrogen cream to be applied once daily to open the adhesion up. By the time we saw Dr. Connor (pediatrician wanted us to follow up with a urologist just to be safe) the adhesion was 98% opened up. When Dr. Connor went to "examine" her the last bit of skin popped open. It was a millimeter or less in size - it was likely to happen at her next diaper change when I opened it up to apply A&D. Dr. Connor sent us off with orders for an ultrasound and VCUG and off we went. The appointment was really uneventful. A few weeks later we get a bill in the mail for a lysis of labial adhesion from his office. We were confused as Dr. Connor did not perform surgery on our daughter. The office staff said they would check with the Dr. as to why we were billed $500 for this. They called back and said Dr. agreed to lower the charge to $200. We are flabbergasted. How can you charge for a surgery that never happened? All he did was ooh at her and the skin popped open on its own! We will never go back because of this unethical behavior. I warn other patients who do choose to see Dr. Connor to be very forthcoming with doctor at appointment as to what costs what and why. Advise the doctor you are recording the conversation as well and record it.
by New mom
December 19, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this urologist offer flexible appointment times?
Absolutely! I never have a problem!
Are you going to visit this provider again?
Without a doubt!
by Anonymous
June 14, 2011
Are you going to visit this urologist again?
If I need to, I'll return
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Were the waiting room chairs comfortable at this urologist's office?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Would you recommend this provider to others?
Yes
by Anonymous
April 13, 2011
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Map and Directions
16 Eden Lane, Whippany, NJ 07981
Website https://findadoctor.atlantichealth.org/provider/Katelyn+E+Santoro/640985?name=Katelyn E Santoro&sort=networks,relevance&from=search-list
Primary Specialty

Surgeon

Practice Garden State Urology
Gender Female