I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.