They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I was given a polite greeting when I walked in. It was nice to be acknowledged.