Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this provider answer all of your questions?
Some were answered
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions